The 30-day money-back guarantee, step by step, plus what happens if a unit arrives damaged.
Every Trocador extractor comes with a 30-day money-back guarantee starting the day it's delivered. Put it to work on a real oil change — if it doesn't perform exactly as promised, we'll take it back.
Units that have been used for an oil change are still eligible — this is a performance guarantee, not a "like-new only" policy.
Email us your order number and we'll send return instructions within one business day. No forms, no restocking fee.
Once your return is scanned by the carrier, we issue a full refund to your original payment method within 5 business days. Your bank may take a few extra days to post it.
If your Trocador arrives cracked, faulty, or isn't what you ordered, contact us within 14 days with a photo — we'll ship a free replacement right away, no return required in most cases.
Trocador
Av Ricardo Lyon 207, Providencia, Santiago, Chile, C.P. 7510190
Email: support@trocadortools.shop