Privacy Policy

1. Information we gather

When you shop with Trocador, we collect what you give us directly — your name, email, shipping and billing address, and payment details at checkout. We also pick up a handful of technical details automatically, like your approximate location, browser type, and the pages you browse, through cookies and similar tools.

2. How we use it

• Pack, ship, and track the tools you order.
• Send order confirmations, shipping updates, and replies to your questions.
• Improve our product pages and customer support.
• Detect fraud and keep our checkout secure.

3. Who we share it with

We never sell your personal information. We only pass details to the partners who help us run the shop — payment processors, shipping carriers, and the analytics tools that help us understand which pages are useful — and only as much as each of them needs to do their job.

4. Cookies

Cookies help us remember what's in your bag, keep you signed in, and understand which pages need work. You can disable cookies in your browser settings, though parts of checkout may stop working properly.

5. Keeping it safe

All checkout traffic is encrypted with SSL, and card details are handled by PCI-compliant payment partners — we never see or store full card numbers on our own servers. No system is perfectly secure, but we treat your data the way we'd want ours treated.

6. Your choices

You can ask us to see, correct, or delete the personal information we hold about you at any time. You can also opt out of marketing emails using the unsubscribe link at the bottom of any message we send.

7. Contact us

Questions about this policy can go straight to our team:

Trocador
Av Ricardo Lyon 207, Providencia, Santiago, Chile, C.P. 7510190
Email: support@trocadortools.shop